Refund Policy

01Overview

This policy covers refunds and cancellations for Selfup courses, learning packages, and membership. Refund terms are shown at checkout before payment, and this page is linked from every checkout.

Refund windows below are set by Selfup business and legal teams. Where a value shows To be configured, the term has not been finalised and must be confirmed before launch.

02Course refunds

Refund window: To be configured.

Eligibility depends on the refund window and content consumed at the time of the request.

03Learning package refunds

Refund window: To be configured.

Learning packages are one-time purchases. Where a package bundles multiple courses and benefits, refund eligibility is assessed for the package as a whole.

04Membership refunds and cancellation

Membership rule: To be configured.

You can cancel membership anytime; cancellation stops future billing from the next cycle. See the Membership Policy for benefits and cancellation details.

05Duplicate payment

If you were charged twice for the same order, the duplicate amount is returned to the original payment method. Expected timeline: To be configured.

06Failed payment but money deducted

If a payment failed but money was deducted, share your payment reference with support. Expected timeline: To be configured. If the gateway has not captured the amount, it is usually auto-reversed by your bank.

07Refund processing timeline

Once approved, refunds are initiated to the original payment method. Expected timeline: To be configured. Bank or gateway credit time may add to this.

08Non-refundable cases

• Requests made after the applicable refund window.
• Purchases where content or benefits have been substantially consumed, where stated.
• Violations of the Terms & Conditions such as content sharing or fraud.
• Amounts covered by a completed chargeback or reversal.

09How to request a refund

Raise a refund request from your account order history or through support, with your order ID and payment reference. You will be told the outcome and, where approved, the refund reference.

10Contact support

11Changes to this refund policy

If this policy changes, the version number and last-updated date on this page change with it. The terms shown at the time of your purchase apply to that purchase.